Terms of Use
These Terms apply to your access to and use of the Japan Medical website and related non-clinical coordination services. By using the website, you agree to these Terms to the extent permitted by applicable law.
Using Japan Medical
The website provides information and coordination
Japan Medical provides medical information and international patient coordination services from 5-4-6 Ginza, Chuo-ku, Tokyo 104-0061, Japan.
Japan Medical does not provide diagnosis, prescription, treatment, surgery, medical procedures, or emergency care.
If you do not agree with these Terms, please discontinue use of the website.
No Medical Services
Website information cannot replace clinical care
Information provided through this website does not constitute an individual diagnosis.
Japan Medical does not perform treatment or determine treatment protocols.
Japan Medical does not prescribe medication or direct medication changes.
Do not use Japan Medical’s website, WhatsApp, or LINE to seek urgent medical assistance.
Clinical services are provided separately by independent medical institutions and healthcare professionals.
Website Information Can Change
Medical and regulatory information is time-sensitive
Medical information
Evidence, guidelines, treatment availability, and clinical practices can change over time.
Provider information
Physicians, schedules, protocols, administrative requirements, and institutional policies can change.
Cost information
Provider prices and estimates can change and may differ after examination, testing, medication, hospitalization, or additional care.
Appointment Requests and Treatment Decisions
A request does not guarantee acceptance
Appointment request
Submitting an inquiry or appointment request does not guarantee acceptance by a medical institution.
Additional records
A provider may request additional medical records, testing, or an in-person consultation before making a decision.
Provider discretion
A provider may decline an appointment, recommend another department, or determine that the requested treatment is not appropriate.
Treatment decision
All diagnosis and treatment decisions are made between the patient and the relevant qualified healthcare professionals.
Informed consent
The treating provider is responsible for its own explanation of risks, benefits, uncertainties, alternatives, and consent procedures.
Costs and Payments
Confirm the final amount before proceeding
Reference prices
Prices displayed on the website or communicated during preliminary coordination may be estimates unless clearly stated otherwise.
Medical changes
Actual charges may change because of examination findings, treatment plans, medication, tests, hospitalization, complications, follow-up, or additional services.
Separate charges
Any Japan Medical coordination, translation, or administrative fee should be identified separately from independent provider charges where applicable.
Your Responsibilities
Accurate information supports safer provider review
Prohibited Use
Use the service lawfully
Unauthorized access
Do not attempt to gain unauthorized access to the website, accounts, systems, or data.
Malicious code
Do not introduce malware, harmful code, or other material designed to disrupt the website.
Misrepresentation
Do not intentionally misrepresent your identity or authority to act for another person.
Fraud
Do not use the service for fraudulent, unlawful, or deceptive purposes.
Content misuse
Do not reproduce substantial original website content for commercial use without appropriate permission.
Independent Providers and External Websites
A reference does not create control
Japan Medical may mention or link to independent hospitals, clinics, physicians, laboratories, registries, public authorities, or other third-party websites.
Those organizations are responsible for their own services, medical care, content, security, privacy practices, and terms. A link, introduction, or reference does not mean Japan Medical controls the third party.
No Outcome Guarantee and Responsibility Limits
Medical outcomes cannot be promised
Japan Medical does not guarantee treatment success, improvement, cure, prevention of complications, screening accuracy, survival outcomes, or any other clinical result.
To the extent permitted by applicable law, Japan Medical is not responsible for independent medical judgments, procedures, acts, omissions, complications, treatment outcomes, or clinical services provided by third-party healthcare providers.
Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited.
Privacy, Changes and Applicable Law
These Terms work with our other policies
Personal information is handled according to our Privacy Policy and Health Data and Medical Records Policy.
Japan Medical may update these Terms when the website, services, or applicable requirements change.
The date at the top identifies the latest published version.
These Terms are subject to applicable law. Nothing in them is intended to remove mandatory rights that cannot legally be waived.
Contact Japan Medical
Questions about these Terms?
Contact Japan Medical through WhatsApp or LINE for administrative questions about website use or our coordination service.
Message Us on WhatsApp5-4-6 Ginza, Chuo-ku, Tokyo 104-0061, Japan