About Japan Medical
Japan Medical is an independent medical information and international patient coordination service for people considering healthcare, health screening, regenerative medicine, and other medical services in Japan.
Who We Are
Information and coordination, not treatment
Japan Medical helps international patients understand healthcare options in Japan, prepare information requested by medical institutions, communicate with providers, and navigate the practical steps involved in seeking care abroad.
Japan Medical is not a hospital, clinic, medical practice, pharmacy, laboratory, cell processing center, or healthcare professional. We do not diagnose medical conditions, prescribe medication, perform medical procedures, determine treatment eligibility, or provide emergency medical services.
Hospitals, clinics, physicians, laboratories, screening centers, cell processing facilities, and other healthcare providers mentioned or introduced through our service operate independently unless expressly stated otherwise. Medical decisions are made by the relevant licensed healthcare professionals.
What We Do
Practical support for international patients
Medical information
General information about healthcare, screening, regenerative medicine, and other medical services available in Japan.
Appointment coordination
Administrative support for hospital and clinic appointment requests, subject to provider acceptance and availability.
Medical record organization
Help organizing and transmitting records to an appropriate medical institution when the patient authorizes us to do so.
Communication support
Coordination of communication, translation, or interpretation between international patients and Japanese medical institutions.
Administrative guidance
Explanation of requested documents, scheduling steps, and other non-clinical procedures.
Practical travel information
General planning information relevant to international patients traveling to Japan for medical care.
What We Do Not Do
Clinical decisions remain with medical professionals
Japan Medical does not diagnose diseases, interpret test results for patients, or provide individual medical opinions.
We do not prescribe medication or tell patients to start, stop, or change a medication or treatment plan.
We do not decide whether a patient is suitable for a procedure, cell therapy, screening test, or other medical intervention.
We do not perform examinations, injections, surgery, infusions, cell processing, rehabilitation, or other clinical procedures.
We do not promise treatment success, improvement, cure, prevention, or any specific clinical result.
Our website, WhatsApp, and LINE are not emergency medical services.
How Decisions Are Made
The provider makes the medical decision
Record review
A receiving medical institution may review records to decide whether it can evaluate the inquiry or whether more information is needed.
Clinical judgment
The physician or medical institution may recommend further testing, another department, a different treatment approach, or no treatment.
Independent consent
If care proceeds, the provider is responsible for its own medical explanation, informed-consent process, treatment plan, and follow-up.
How We Present Medical Content
Evidence should be understandable
Our Commitment
Clearer information before important decisions
Clarity
We aim to explain what Japan Medical can and cannot do before a patient shares records, travels, or commits to significant medical expenses.
Transparency
Where a material commercial relationship with a provider may be relevant to a patient’s decision, our policy is to disclose it appropriately.
Patient autonomy
Patients remain free to seek another provider, obtain a second opinion, or decline a treatment or service.
Contact Japan Medical
Need to contact Japan Medical?
For administrative questions, appointment coordination, or questions about our role, contact us through WhatsApp or LINE.
Message Us on WhatsApp5-4-6 Ginza, Chuo-ku, Tokyo 104-0061, Japan